Terms of Trade

Terms and Conditions

"The company" means Wellswood Ceramics

1. The company's catalogues, price list and other advertising matter shall not form any part of any contract between buyer and company. Any price quotation by the company or its agents or employees shall be deemed to be for the purpose of information only and shall not constitute an offer to sell.
2. Unless otherwise stated in writing all prices quoted are exclusive of vat. The company reserves the right to increase the invoice price with any additional cost arising from any increase in the cost of acquiring the goods between the quotation date and the date on which the invoice is issued.
3. The company must be notified by e-mail or fax within 48 hours of delivery of any claims by the buyer of any shortage or damage to goods in transit. Risk in respect of the goods passes to the buyer from the moment of delivery.
4. Shading is an inherent quality of ceramic tiles and the buyer must order the correct quantity for its requirements as the company cannot guarantee against crazing.
5. As the number of tiles per square yard and square metre is nominal the buyer will be responsible for ensuring sufficient quantity of tiles are ordered to cover the required area.
6. Orders cannot be cancelled except with the company's consent and upon the terms, which will identify the company against all loss, incurred by such cancellation. A small handling charge may be made on return of correctly delivered goods.
7. Orders are accepted and promises for delivery given conditionally upon our being able to secure the necessary material, and without responsibility for delays arising through risks and uncertainties of manufacture, strike, accidents, or other causes beyond our control.
8. All invoices will be dated the month the goods are dispatched from the factory or our warehouse, all amounts are strictly net.
9. In the event the payment is not made by the date, we reserve the right to recover from the buyer interest at the rate of 5% above Lloyds TSB Bank base rate in existence at the time. Interest shall be payable from the original due date until the payment is made.
10. Failure to comply with the terms of payment will result in the withdrawal of credit facilities and all outstanding sums will become payable forthwith, including any applicable interest.
11. The supply of goods does not mean that they are suitable for a specific installation. We can only be held responsible for any failure on products supplied by us, to the extent that the manufacturer of such products is prepared to guarantee the same. No tiles are guaranteed against crazing.
12. Orders are excepted subject to being invoiced at prices ruling at the time of despatch. Prices are subject to alteration without notice.
13. The company cannot, under any circumstances entertain any financial demands from the customer for late or incorrect delivery. As a company we always recommend that you never book a tiller until you have the tiles delivered.